Store Policies | MitraMudd

Return Policy (30 Days policy)

Here at MitraMudd we stand by our products 100% and strive to provide the best product and customer satisfaction in the industry. If you are unhappy, send us an email within 30 days and we will make it right! If 30 days have gone by since your purchases, unfortunately we are unable to offer a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All apparel must be unworn, unwashed, with tag(s) and in new condition. To complete your return, we require a receipt or proof of purchase.
- DO NOT SHIP YOUR RETUN BEFORE RECIEVING CONFIRMATION.
- Depending on the return reason, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
- Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Late or Missing Refunds (If Applicable)

If you haven’t received a refund yet please check your bank account again and contact your credit card company. As it may take some time before your refund is posted. If you have done all of this and still have not received your refund, please reach out to us and we will be happy to help.

Sale Items (If Applicable)

Only regular price items may be refunded, unfortunately sale items cannot be refunded.

International returns

We cannot be responsible for any customs restrictions, tariffs, or other regulations that may apply in countries outside of the United States. It is your responsibility to check and see if your country allows the shipment of products you ordered (or wish to order). Any duties or taxes that may apply to your order are your responsibility. If for whatever reason your order is seized by customs, we will not issue you a refund unless all products are returned to us in the original condition per the return policies.

Damage & Exchanges (If Applicable)

We will only replace items if they are defective or damaged. If you need to exchange it for the same item, please reach out to us for help.

Fraud & Chargebacks

We take fraud and chargeback very seriously. Depending on the severity it will result in serious repercussions ranging from disabling your purchase ability, law enforcement involvement, and legal action.

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